Operator-Grade
IT Service Management Consulting
Incident, Request, Change, CMDB, and Knowledge—implemented with automation and governance. Improve MTTR, raise CSAT, and cut ticket volume through deflection.
From Chaos to Control
Modern ITSM, Built for Scale
We tune the core ITSM motions—Incident, Request, Change, Problem, CMDB, and Knowledge—then automate handoffs across chat, on-call, and CI/CD. Your teams get faster resolution and safer releases with clear ownership.
We also extend ITSM into ESM: HR, Facilities, and Finance catalogs with the same rigor, so anyone can request and track services in one place.
ITSM Maturity Quick Check
Level: Repeatable
2.1h
MTTR
78%
First-Contact Res.
96%
Change Success
24%
Deflection
4.7
CSAT / 5
185%
ROI Improvement
99.9%
System Uptime
Incident & Major Incident
Enhance incident management with optimized routing, on-call scheduling, chat-ops war-rooms, communication templates, PIR workflows, and SLA policies to improve response times, ensure compliance, and maintain operational excellence across your organization.
Change Enablement
Implement risk-based approvals, CAB processes, deployment windows, and automated guardrails seamlessly integrated with CI/CD pipelines to enhance software quality, ensure compliance, reduce release risks, and accelerate secure, reliable delivery cycles.
CMDB & Discovery
Maintain CMDB accuracy with detailed service maps, automated discovery schedules, structured class models, and enforceable policies that improve configuration management, ensure data integrity, and support reliable IT operations and compliance.
Knowledge & Deflection
Reduce ticket volume with a self-service portal, AI-powered search, standardized article templates, and continuous feedback loops that enhance user experience, improve knowledge management, and streamline IT support operations.
ESM for HR & Facilities
Streamline operations with cross-department service catalogs covering new-hire onboarding, access requests, and equipment provisioning, complete with automated approvals and SLAs to improve efficiency, compliance, and employee experience across the organization.
ITSM-Ready Stack
Platforms & Integrations
We implement and migrate across ServiceNow, Jira Service Management, and Freshservice—wired to your on-call, chat, identity, and observability stack.
New Hire
Accounts, equipment, space, access.
Access Request
App roles with approvals & SoD checks.
Laptop Request
Model options, approvals, tracking.
VPN / Network
Secure access, expiry, re-certify.
Software
License checks, auto-provision.
Report an Incident
Sev intake, on-call page, comms.
Discover & Align
Conduct stakeholder interviews, perform policy reviews, and establish a service map baseline to improve governance, compliance, and operational efficiency.
Design
Define request types, SLAs, workflows, approval matrix, on-call schedules, and communication plans to streamline operations and enhance service delivery.
Build & Integrate
Integrate catalog, incident, change management, CMDB discovery, chat-ops, and CI/CD guardrails to improve service reliability and operational efficiency.
Enable
Create knowledge articles, deliver targeted training, and streamline service-owner onboarding to enhance expertise, consistency, and operational efficiency across teams.
Go-Live
Manage cutover, provide hypercare, monitor KPIs, and establish communication cadences to ensure smooth transitions and sustained operational performance.
Optimize
Drive efficiency with quarterly improvements, prioritize the automation backlog, and conduct regular audits to enhance performance and ensure compliance.
How We Deliver
ITSM Implementation Process
Post-Incident Review (sample)
Impact: Checkout failures for EU customers (41 min).
Causes: Misconfigured feature flag + missed validation.
What went well: Auto paging, comms template used, fast rollback.
Actions: Add pre-prod test, flag guard, ownership updates.
Owners: Platform, Payments, SRE.
Industry Expertise
ITSM for Your Industry
Regulated or high-growth environments—we tailor policy, automation, and controls to your context.
Healthcare
Enhance clinician support, maintain an accurate device CMDB, and streamline on-call escalation to improve healthcare operations and service reliability.
- HIPAA
- HITRUST
Financial Services
Implement change controls, maintain detailed audit trails, and perform segregation of duties (SoD) checks to ensure compliance and operational security..
- SOX
- ISO 27001
Retail & eCommerce
Optimize store operations, ensure POS uptime, and manage peak freeze periods to maintain seamless retail performance and customer satisfaction.
- PCI
Logistics
Enhance OTIF support, manage field devices efficiently, and optimize depot networks to improve supply chain performance and service reliability.
- ISO 20000
Education
Improve student services, manage labs effectively, and optimize campus networks to enhance educational experiences and institutional operational efficiency..
- FERPA
Media & Sports
Streamline event operations, manage broadcast windows, and enhance incident communications to ensure seamless execution and audience satisfaction
- ISO 27001
Start Improving Today
Hire an ITSM Team
Bring in platform architects and process owners who ship measurable improvements: lower MTTR, safer changes, happier users.
RACI: We clarify ownership for Incident, Change, CMDB, and Knowledge across IT, Security, and Business.
Our Dev Stack
Frontend
- HTML/CSS
- Angular Js
- React Js
- Vue Js
BackEnd
- .NET
- Java
- Python
- Node.Js
BackEnd
- C/C++
- Django
- PHP
- Golang
Mobility
- Android/Kotlin
- iOS/Swift
- React Native
- Flutter
Blockchain
- Solidity
- Ethereum
- Hyperledger
- Smart Contract
DevOps & ML
- Azure
- AWS
- TensorFlow
- Dialogflow
E-commerce & CMS
- WordPress
- Drupal
- Magento
- Shopify
Full Stack
- MEAN
- MERN
- JavaScript
- Python
Why Clients Trust Us?
Maximizing Business Opportunities Through Our Core Values
ZagaTech is your one-stop partner for all software development needs, from concept ideation to post-launch support. Our comprehensive services cover every stage of the software lifecycle, ensuring seamless execution and quality delivery. With a proven track record of building exceptional solutions, we’ve earned a reputation as a trusted leader in the industry. We value your feedback and collaborate closely with you throughout the process, ensuring the final product aligns precisely with your vision.
Our tailored approach ensures we deeply understand your specific requirements, delivering results that consistently exceed expectations. At ZagaTech, our team of seasoned professionals and creative minds thrives on pushing the boundaries of technology, bringing fresh perspectives and innovative solutions to every project. We prioritize transparent communication and keep you involved at every stage, ensuring your project is delivered on time and within budget.
No. of Clients
Delivered Projects
No. of Employees
As a leading web development company, ZagaTech delivers high-performance, full-stack web solutions for businesses worldwide. Our experienced developers use modern technologies and proven frameworks to build secure, scalable, and SEO-friendly websites and web applications. With clear requirements gathering and rapid onboarding, we turn your project scope into a launch-ready product—fast.
From requirements analysis to deployment and ongoing maintenance, ZagaTech provides end-to-end web development services. Hire expert web developers on flexible engagement models—hourly, monthly, or full-time—to match your project scope and budget. Ready to build? Share your requirements and our senior team will architect, develop, and optimize a secure, scalable solution.
Start Building Today
Hire a Web Development Team
